Frequently Asked Question

1. What kind of warranty do you have on your Fusers, Maintenance Kits, parts and printers?
All our Fusers, Maintenance Kits and parts have a 90 days warranty. Refurbished printers have a 90 day warranty. New printers have 1 year manufacturer warranty.

2. Why is there a FedEx return shipping label in the box?
To help recycle your old fuser assembly (core), FuserNow inlcudes a free FedEx return shipping label in the box that you receive from us. Just put your old fuser core in that box and affix the FedEx return shipping label and drop it off at a FedEx facility. By doing so, you are extending the warranty on your fuser assembly from 3 months to 6 months!

3. Do you have fuser or maintenance kit instruction to help me with installation?
Yes, please click Fuser/Maintenance Kit Installation instruction to find the help for your printer model.

4. How long does it take to process and ship my order?
Most orders are shipped within 24 hours. It will take FedEx or UPS 1-5 business days to ship (depending on the shipping option you choose and your location). Some large printers ship on pallets via freight companies and transit time is usually between 2-7 business days.

5. Do you ship to other countries and what will the shipping cost be?
Yes we ship to most countries. Please email us at sales@fusernow.com to obtain a shipping cost estimate. Please provide detail shipping address and the items you are ordering.

6. Are there other ways to order if I do not want to use the online form?
Though our online ordering process is secure, FuserNow also accepts email and phone orders. You may email your order to sales@fusernow.com. Be sure to include your payment information. You can also order over the phone at 888-808-9190.

7. What Forms of payment does FuserNow accept?
VISA, MasterCard, American Express, Paypal are gladly accepted. Money order, Cashiers check and personal check (may take up to 10 business days to clear) are also accepted.

8. Do you accept Government or School District Purchase Orders?
Yes, we do. Please email your official Purchase Order to sales@fusernow.com

9. What If I need to change or cancel my order after I submit it?
Contact us immediately by phone or email. We do not guarantee any change or cancellation of orders if the change or cancellation is not received in time.

10. What are your Office Hours?
You can speak to a friendly sales representative or customer service person Monday-Friday from 9 AM to 5:30 PM PST